Leal v. Allstate Insurance

OPINION

TOCI, Presiding Judge.

¶ 1 Estevan and Denise Leal (the “Leals”), third parties who were injured by the negligence of Allstate Insurance Company’s (“Allstate”) insured, appeal from the dismissal of their claims against Allstate for breach of an implied duty of good faith and fair dealing. The Leals allege that Allstate voluntarily assumed such a duty in adjusting their claims against its insured by pledging that it would consider the Leals to be customers entitled to “quality customer service.” Alternatively, the Leals argue that Allstate’s duty to them is implied by Arizona’s mandatory…