Smith v. Diffee Ford-Lincoln-Mercury, Inc.
Court of Appeals for the Tenth Circuit
1Opinion of the Court
HOLLOWAY, Circuit Judge.
I
Diantha Smith (“Smith”) was employed by Diffee Ford-Lincoln-Mercury, Inc. (“Diffee”) of El Reno, Oklahoma. Smith’s job title was “booker” or “warranty clerk,” and her position required that she figure and prepare all warranty, internal, and customer pay repair orders for payment. Smith was a senior employee and apparently did her job well in most respects.
Smith’s supervisor, Warren Blackketter (“Blackketter”), became disappointed, however, that Smith had not been training several junior employees in how to perform the Ford warranty claims submission process. As early…
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