Ceasco, Inc. v. Byrom

CRAWLEY, Judge.

I.Facts and Procedural History

Richard Byrom (“the worker”) was employed by Ceasco, Inc., d/b/a Skill Lube (“the company”), as a service manager at an automobile service and repair store operated by the company in Madison. As a part of his job, the worker made telephone calls to customers, vendors, employees, and supervisors. The worker was responsible for ordering parts, answering questions regarding repairs, giving price quotations, and checking on large accounts and outstanding accounts. Approximately 30% of the worker’s day was spent on the telephone, performing these duties.