Montanez v. 178 Lowell St. Operating Co.

*700 The plaintiff, Sandra Montanez, appeals from the judgment of dismissal of her G. L. c. 93A claim pursuant to Mass. R. Civ. P. 12 (b) (6), 365 Mass. 754 (1979). On appeal, we take the allegations in the complaint as true, drawing all reasonable inferences in favor of the plaintiff. See Fairneny v. Savogran Co ., 422 Mass. 469 , 470, 664 N.E.2d 5 (1996).

On March 31, 2014, following the transfer of her mother, Benita Sanchez, from the Lexington Healthcare Center, a nursing home owned by the defendant (hereafter, nursing home or defendant) in which Sanchez had lived for approximately ten years,…