BBVA Compass Investment Solutions, Inc., Doris G. Silva, Karen L. McRoberts, Mario Ramos, and David S. Neel, Jr. v. Edward Brooks and Geneva Brooks

OPINION

ANNE GARDNER, JUSTICE

The trial court denied Appellants’ motion to stay proceedings and compel arbitration. In one issue, Appellants argue the trial court erred in doing so. We agree, reverse the trial court’s order, and remand the cause for further proceedings consistent with this opinion.

Factual Background

Edward and Geneva Brooks, appellees, maintained an IRA with BBVA Compass Investment Solutions, Inc. (Compass). In August 2010, Compass transferred all of the Brookses’ money into the account of Ethel Delores Williams and closed their account. When the Brookses discovered the error,…