In re the Claim of Ward

—Ap*774peal from a decision of the Unemployment Insurance Appeal Board, filed July 30, 1997, which ruled that claimant was disqualified from receiving unemployment insurance benefits because his employment was terminated due to misconduct.

Claimant, an oil burner mechanic, was confronted by the employer regarding two complaints by customers concerning his attitude and conduct when making service calls. Claimant, ignoring the employer’s directive that claimant should go to lunch and that the discussion would be continued later, was discharged after repeatedly asking the employer if he was fired.…