Hammond v. Central Lane Communications Center

Plaintiff appeals from the summary judgment for defendants in this action for “outrageous conduct” and for negligence.

On July 28, 1986, plaintiff found her husband lying on the kitchen floor in their home. She called 911, and the operator concluded from plaintiffs answers to his questions that the husband was probably dead. The operator told plaintiff, “We’ll have someone there in just a couple minutes.” The 911 system is operated by defendant Central Lane Communications Center (center), but it routes requests for services to other agencies rather than performing them itself. The center…