Evercom Systems, Inc. v. Iowa Utilities Board

ZAGER, Justice.

Evereom Systems, Inc., seeks further review of the court of appeals decision reinstating a civil penalty the Iowa Utilities Board (Board) imposed for a “cramming” violation based on improper billing for collect telephone calls. The issue in this case concerns the proper construction of Iowa Code section 476.103 (2005) and Iowa Administrative Code rule 199-22.23 and what actions constitute telecommunications cramming under these provisions. The Board determined that Evereom committed a “cram” when it billed a customer for collect calls he did not accept. It is our role to…