Legal Opinion
Youse v. Duke Energy Corp.
Court of Appeals of North Carolina
Decided July 5, 2005No. COA04-797PublishedCited by 22 opinions
1Opinion of the Court
McGEE, Judge.
Sylvia Youse (plaintiff) was employed by Duke Energy Corporation (defendant) from 8 October 1984 to 21 March 2002. Plaintiff became a Quality Assurance Analyst (QAT Analyst) for defendant on 1 June 1999. The QAT Analyst job description contained the following provision:
I. POSITION PURPOSE
Monitors and evaluates the quality of inbound telephone calls. Document[s] quality issues and performance measures for management review. . . . Provide[s] information to assist in the feedback and formal education process of individuals on the phone. Provides subject matter expertise regarding…
2Cases cited18 opinions
- Johnson v. Ruark Obstetrics & Gynecology Associates, P.A.Supreme Court of North Carolina · 1990
- Viar v. North Carolina Department of TransportationSupreme Court of North Carolina · 2005
- Whitacre Partnership v. Biosignia, Inc.Supreme Court of North Carolina · 2004
- Thomas M. McInnis & Associates, Inc. v. HallSupreme Court of North Carolina · 1986
- North Carolina Department of Correction v. GibsonSupreme Court of North Carolina · 1983
13 more not listed; retrieve them via the Exa API.
3Cited by22 opinions
- Nelson v. Hartford Underwriters InsuranceCourt of Appeals of North Carolina · 2006
- Seay v. Wal-Mart Stores, Inc.Court of Appeals of North Carolina · 2006
- Propst v. HWS Co.District Court, W.D. North Carolina · 2015
- Johnson v. Crossroads Ford, Inc.Court of Appeals of North Carolina · 2013
- Hammonds v. LUMBEE RIVER ELEC. M'SHIP CORP.Court of Appeals of North Carolina · 2006
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