City of Dallas v. Diane Sanchez, Individually and as Representative of the Estate of Matthew Sanchez, and Arnold Sanchez

Hours before Matthew Sanchez died from a drug overdose, a 9-1-1 operator dispatched an ambulance to his apartment complex. Once on scene, however, emergency personnel provided assistance to a different drug-overdose victim at the same complex and then left-the premises without aiding Sanchez, erroneously concluding that two closely timed 9-1-1 calls concerning overdose victims at the same locale were redundant, in a wrongful-death suit against the City of Dallas, Sanchez’s parents allege the 9-1-1 telephone system malfunctioned and disconnected Sanchez’s call before the responders could…