Reynolds v. L & L MANAGEMENT, INC.

Johnson, Judge.

Roderick Mayberry worked at a Burger King restaurant and held the position of “team leader.” As team leader, Mayberry was responsible for ensuring “good customer service” and supervising his co-workers. When Robin Reynolds, a customer, complained to a cashier about service in the restaurant and demanded a refund of her money, Mayberry, as team leader, intervened to resolve the complaint. The exchange between Mayberry and Reynolds became heated and ultimately culminated in Mayberry intentionally striking a stack of trays with Ids fist, causing them to hit Reynolds in the face.…