Exa for Sheets Privacy Policy

We do not share, transfer, or disclose Google user data to any third parties. Our application does not retain user data obtained through Workspace APIs to develop, improve, or train generalized AI and/or ML models

At Exa Labs, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with our website, use our search API, and engage with our services.

By using our services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with the practices described herein, you should not use our services.

Information Collection and Use

While using our services, we may collect a variety of information, including but not limited to:

• Personal information, such as your name and email address
• Technical information, such as your IP address, browser type, and other device-specific information
• Usage data, such as search queries, click data, and other interactions with our services

We use this information to improve our services, provide customer support, protect our users' security, and for other legitimate business purposes.

Query Data

Our platform contains open text query fields that are designed for submitting informational search queries. These fields are not intended for the submission of personal information. While our query fields are open text fields that could technically accept any input, we do not intend to collect personal information through queries and explicitly instruct users not to input personal information in these fields.

Please note:

• We do not actively monitor query data for personal information
• Query data may be used to improve our services
• We do not treat query data as personal data for privacy law compliance purposes
• Any personal information voluntarily submitted through query fields will be processed according to this policy but without additional safeguards specific to personal data
• For submitting personal information to us, please use only the designated business contact fields or contact methods specified elsewhere in this policy.

Third-Party Data Sharing and Subprocessors

Exa Labs does not sell or share Google user data for advertising or unrelated third-party use. However, for functionality and performance purposes, we rely on the following service providers and subprocessors, some of whom may process limited user data:

• AWS: Cloud computing infrastructure
• ClickHouse: Telemetry data storage and processing
• OpenAI and Google Gemini: Content summarization and query decomposition features
• Sentry: Application performance and error monitoring
• PostHog: Usage analytics
• Stripe: Payment processing
• Serper.dev and V6Proxy: Search fallback and proxy routing for data enrichment

These services only access data strictly necessary to support our app functionality, and all data use complies with Google's Limited Use policy.

Use of Google User Data

Our application's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

We strictly limit our use of Google user data to:

• Providing and improving the Exa for Sheets add-on functionality
• Processing search queries within Google Sheets
• Displaying search results directly in your spreadsheets

We do NOT:

• Transfer or sell Google user data to third parties
• Use Google user data for advertising purposes
• Use Google user data to develop, improve, or train generalized AI/ML models
• Retain user data beyond what is necessary for the service functionality

Cookies and Third-Party Technologies

We use cookies and other tracking technologies to understand how you interact with our website and services, and to enhance your experience.

Data Retention

We retain your personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, resolve disputes, and comply with applicable laws.

Security

The security of your personal information is important to us. We employ appropriate technical and organizational measures to protect your information from unauthorized access, use, alteration, or disclosure.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective when posted on our website. Please review this Privacy Policy periodically to remain informed about our privacy practices.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:

Exa Labs
375 Alabama Street, 410, San Francisco, CA 94110
[email protected]