“We're entering a new era where software actually does the work. For that to be real, the agents need live intelligence behind them. Exa is where that comes from: current company and people data sourced from the web in real time.”
About monday.com
monday.com is a global software company that builds products people love to manage the core of their work. Its multi-product platform runs CRM, service, marketing, dev, and operations for more than 250,000 customers worldwide.
Inside monday CRM, the product has moved beyond records and pipelines into AI-powered agents that engage leads, enrich data, qualify prospects, and capture every interaction automatically.
The Challenge
LLMs alone could not build a usable prospect list
monday.com gave teams a workspace for managing sales work: boards, automations, records, and the full sales motion. But building pipeline still depended on information that lives outside the platform.
Traditional sales teams were spending hours manually researching accounts, mapping org charts, and identifying buying group contacts before a single outreach could go out. LLMs alone could not fix it. Feeding an ICP to a general-purpose model returned plausible-sounding output without the emails, phone numbers, and firmographics that make a list usable.
Manual research taxed selling
SDRs and AEs were losing hours daily to account mapping and contact discovery that should be automated.LLMs could not close the gap
Without structured, web-sourced contact data, general-purpose models returned degraded list quality no matter how good the prompt.Static enrichment was not enough
Sales agents need fresh, structured intelligence. Stale imports do not cut it.The Solution
From ICP to booked meeting, without the manual work
monday.com built its lead agents on Exa Search. Instead of forcing reps to translate a sales motion into rigid filters, monday.com sends Exa a natural-language description of the people or companies a team wants to reach.
Exa searches the live web, evaluates matches against the criteria, and returns structured results that flow directly into CRM records, enrichment fields, and downstream agent actions.
Agentic prospect generation
A rep describes the segment they want: "VPs of RevOps at Series B SaaS companies in North America that recently hired a CRO." Exa returns matching companies and contacts from the live web, with the attributes needed to qualify them.Top 10 leads every day
Every time an SDR or AE opens monday CRM, they see their top 10 leads for the day, already mapped against ICP criteria, with contacts attached.Contact enrichment with sources
A user imports emails or partial records. The lead agent resolves each one into a full profile: role, employer, professional context, and other web-verifiable attributes, with sources attached.Why Exa
Live web intelligence built for agents
Exa gives monday.com an intelligence layer that can support prospecting, enrichment, qualification, and routing across monday CRM workspaces.
Structured output built for agents
Exa returns typed fields that drop directly into CRM records, boards, and agent workflows. No transformation step required.Natural-language search over the live web
Exa turns a plain-English description of a target segment into a structured query against the open web, not a stale database.Continuous monitoring
Recurring searches refresh as the web changes. Lead agents always have a current view of the market.Built for agentic scale
The same intelligence layer powers prospecting, enrichment, qualification, and routing across every monday CRM workspace.Results
Reps start their day with pipeline already built
monday.com's SDRs and AEs no longer spend their mornings building lists. They open the CRM and their day is already staged. The same infrastructure powers internal teams at monday.com beyond sales, including recruiting.