Evaluation of Hear for Norfolk's 'Cuppa Care' Project

The ‘Cuppa Care’ Project is a mobile outreach service offering emotional, wellbeing and practical support, information and advice to people of all ages who might experience loneliness or isolation. The specific outcomes Hear for Norfolk are aiming to achieve with this project are: Improved companionship/someone to talk to; Improved community connections; Reduced feeling of loneliness; Reduced feeling of isolation and Improved access to support, information and advice. Using qualitative methods, the evaluation sought to provide independent insight into how far ‘Cuppa Care’ objectives have been achieved, any barriers to the service achieving its full potential and observations of features that have the potential to be optimised.