Podcast Episode

2606: From Office Manager to Helping Dental Practices Modernize Payments

The Dentalpreneur Podcast w/ Dr. Mark Costes

Sep 28, 202641 min

Who’s talking

3 speakers
Brianna Walker26 min · 67%
Mark Costes12 min · 32%
Speaker 234 sec · 1%

1Transcript81 turns · 40 min

MC
Mark Costes0:09

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Speaker 22:24

The Dentalpreneur Podcast. Okay, doctor, it's time to put down that handpiece. You're listening to the show dedicated to helping dentists get their lives back. It's time to decrease your stress, increase your profitability, and regain your passion. Now introducing your host, Dr. Mark Costas.

MC
Mark Costes2:46

Hello, everyone. Welcome to another episode of the Dentalpreneur Podcast. I'm your host, Dr. Mark Costas. What's up, friends? I hope you're doing awesome today. Oh, man, it's been kind of a hectic few weeks. I've been traveling like crazy. Went to Fiji for the mission trip. Came straight back and went to... Lake Havasu with my family. And then, uh, came back from that a day later, went to New York, um, for a regional mastermind meeting for, uh, for DSI this weekend, I was down in Scottsdale and now I'm up here for the first time, uh, and in Prescott, Arizona, the first time, maybe three days and three weeks. Uh, so I'm here in studio three B doing what I love to do the best. So here I am. My, my voice is still a little bit weak from, uh, I lost it completely at the Mastermind in New York, but feeling good. Glad to be back with you guys. Today, we're going to welcome a new friend to the podcast. Her name is Brianna Walker. Bri Walker is a Flex Payments Account Executive at Flex Dental Solutions. Before joining Flex, she spent nine years in the dental field, including five years as an office manager, giving her firsthand

2Episode notes

On today's episode, Dr. Mark Costes sits down with Bryanna Walker of Flex Dental Solutions to talk about her journey from dental assisting and office management into helping practices modernize their front office systems. Bryanna shares how her years inside dental practices shaped the way she now approaches payment workflows, patient financing, insurance verification, online scheduling, and case presentation. 

They discuss Flex Payments, compliant surcharging, buy now pay later options through Affirm and Klarna, automated payment posting into Open Dental, and the ways technology can reduce manual work and human error. Bryanna also explains how better integration between payments, treatment plans, scheduling, and insurance can save teams time while creating a smoother experience for patients.

Be sure to check out the full episode from the Dentalpreneur Podcast!

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