2603: The Payment Processing Mistakes Quietly Eating Into Your Profit
The Dentalpreneur Podcast w/ Dr. Mark Costes
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3 speakers1Transcript61 turns · 42 min
Hey, Doc, you ever felt like you're the bottleneck in your own practice, like everything runs through you and the second you step away, it all slows down. That's exactly why we built the elite practice blueprint course, six modules walking you through six pillars that separate a struggling practice from a thriving one. You'll learn how to build systems so your office runs smoothly without you. Design a patient experience that turns one patient into thousands in referrals. Tracks your marketing so you stop wasting money. Hire the right people. And finally, understand the numbers that actually drive your profit. And here's the thing. You don't have to be a DSI Mastermind member to get it. This is open to any dentist ready to take control. Already a Mastermind member? Well, then it's yours free. Just go to truedentalsuccess.com and click the course tab and use the code podcast15 for 15% off. truedentalsuccess.com, click the course tab, use the code podcast15 for 15% off. Go build that practice you actually want. This episode is being brought to you by our great friends over at Profi 2020 Dental CPAs. Profi is a managerial accounting proactive tax planning and financial freedom advisory CPA firm created for dental entrepreneurs with a mission-driven purpose to create life-changing impact in the lives of dentists. Practices over $1.5 million in collections generally choose Profi for their enhanced service and value desired for a more serious CPA and business advisory relationship. Profi's unique company guarantee of monthly investment-grade financials delivered by the 15th of each month or it's free is part of the premium CPA relationship it offers to sophisticated business owners who desire more tailored, growth-oriented, and financial guidance. Profi launched the awesome additional phase one dental CPAs as a starter CPA relationship for first time practice buyers, startups and practice owners trying to keep accounting costs low, but stay compliant and bank ready at all times with investment grade financials and dental specific accounting reports. On a personal note, I can 100% endorse Profi as my CPA of choice. The five years I've been with them have been the best in terms of organization and implementation of advanced strategies to decrease my tax liability as well as offering top-notch IRS audit defense. To learn more about what Profi 2020 or Phase 1 dental CPAs may offer you and your business, schedule a free financial x-ray by visiting profi2020.com. That's P-R-O-F-I 2020.com. And take the 30-second challenge today.
The Dentalpreneur Podcast. Okay, doctor, it's time to put down that handpiece. You're listening to the show dedicated to helping dentists get their lives back. It's time to decrease your stress, increase your profitability, and regain your passion. Now introducing your host, Dr. Mark Costas.
Hello, everyone, and welcome to another episode of the Dentalpreneur Podcast. I'm your host, Dr. Mark Costas. What's up, my friends? I hope you're doing awesome out there today. I'm here in my Scottsdale studio talking to a good friend today, the founder of Crown Card Services. You guys also know him from Profi 2020, and that is Chris Sands.
2Episode notes
On today's episode, Dr. Mark Costes sits down with Chris Sands, founder of Crown Card Services, to unpack the confusing world of dental credit card processing and explain where practices may be losing money without realizing it. Chris breaks down the difference between integrated and interfaced payment systems, how bridge technology is opening up more processor choice, and why locked-in rates, transparent statements, and regular audits matter.
They also discuss compliant surcharge programs, online payments, text-to-pay, accounts receivable, and how small percentage differences in processing costs can translate into major gains in EBITDA and long-term practice value. The conversation gives practice owners a practical framework for evaluating their current processor and becoming more informed consumers of payment technology.
Be sure to check out the full episode from the Dentalpreneur Podcast!
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