BSN Sports

BSN Sports is a sporting goods retail in Hope Valley West, North Carolina, United States, North Carolina, United States.

Location

• Address: 4221 Garrett Rd, 27707, United States
• Area: Hope Valley West, North Carolina, United States
• Coordinates: 35.960043, -78.975325

Details

• Status: Open
• Categories: Sporting Goods Retail
• Rating: 1.7 out of 5 from 11 reviews

Opening hours

Contact

• Website: http://www.bsnsports.com/

Reviews

Hands down worst customer service I have ever experienced. I placed orders in June and August for two different sports' teams at my son's high school. Both orders had missing items. I called looking for the items in September. I was told the items were still in production, and therefore, they could only give me a partial refund due to the fact that my items might still arrive. 5 phones calls in 2 months and I still don't have the items. They have had my money since June and August. On October 25th, I was promised a refund for over $200. I was told it would take 3-5 days. 10 days later, I…

— 1 out of 5, 2023-11-07

ZERO stars if I could. They have absolutely horrible customer service. Unfortunately they are the vendor our school uses (don't know why). What is the use of printed custom team clothing if it doesn't arrive during the season! What a waste of money. Oh and don't count on them telling you that it's running late either. Just horrible all around, not to mention overpriced.

— 1 out of 5, 2023-10-10

Avoid this company at all costs unless you like being sent the wrong products and them not making it right they could care less about the customer two of five items we ordered were incorrect and they said since they were personalized items there's nothing they can do even though they sent the wrong things completely...

— 1 out of 5, 2022-09-20

Delayed, delayed, delayed…with no communication on their part. Now we’re halfway through our season and I was told today I couldn’t cancel my order even though only 1 item is in finalization. Find another company for your sporting needs.

— 1 out of 5, 2022-09-15

We have had a horrible experience with this company and the sales guy Frankie Everitte. First they sent us a design that we approved and then was told that we can’t use that design anymore and they were going to charge us $75 to fix it even though it was their fault for sending us a design that could not be used. Then they agreed to fix it but sent us a design that was not what we wanted. You can see in the attached picture that one of the words are curved and off center. I asked if it could be straightened and centered and they told this could not be done. Seems like it would be a pretty…

— 1 out of 5, 2021-10-06

Our school continues to order from this horrible company. Always late. Over priced. Any better options that another school has found???

— 1 out of 5, 2021-06-20

Very bad service. My mother ordered a size 3XL shirt. When it came in, it was so small that it couldn’t even fit me. When she called in to get another shirt, they said they “could not replace printed shirts”. When she called to get the CEO’s information, they said they were not allowed to give that information out. Now, by law, companies are required to give that information to any customer. Not only are they not following the law, but the whole reason they have to do that is because that makes sure that the company can not get away with stuff like this. Please do not use this company.

— 1 out of 5, 2019-10-30

Do not deal with this organization. Order placed and confirmed on November 16th! We have received shoes, socks and bag. But our shooter shirts are not going to arrive until January 12th! If you can't meet your commitments to customers say so! I was told it was a special order? Yeah it was a team order but you said 3-4 weeks not 7-8 weeks! The damn season will be over by then! Do not deal with these people if you expect turnaround they guarantee!

— 1 out of 5, 2017-12-28