Printerinks

Printerinks is an office supply store in London, ENG, United Kingdom.

Location

• Address: Capital House, 25 Chapel St, London, ENG NW1 5DH, United Kingdom
• Area: Bryanston and Dorset Square, England, United Kingdom, London, England, United Kingdom
• Coordinates: 51.519452, -0.16881

Details

• Status: Open
• Categories: Office Supply Store
• Rating: 3.7 out of 5 from 450 reviews

Contact

• Phone: +442081814010
• Email: contactus@printerinks.com
• Website: https://www.printerinks.com/
• Facebook: https://facebook.com/47461588589

Reviews

Absolutely shocking service. Paid for next day delivery. Cartridges didn't arrive. Complained online and was assured they would be received the next day. Same story after waiting in all day. The cartridges never arrived and I was forced to find an alternative supplier. Was promised a full refund by printerinks which has never been honoured. A month has elapsed and I am now forced to institute a charge back. Unbelievably poor service. They have lost a customer and I advise maximum caution if dealing with them.

— 1 out of 5, 2025-11-01

POOR - AVOID...0 stars...I bought a pack of 4 compatible toner cartridges for my HP printer (Ahead of my originals running out) for £200. When I installed them in my printer, I received an error on the printer saying the cartridges were "Protected". This means they cannot be used on any other printer. Slow response from PrinterInks support. They offered me no solution and no refund. POOR - AVOID. No I have to go elsewhere and spend more money as I cannot use my printer.

— 1 out of 5, 2025-10-09

The first of the four pack of toner cartridges from PrinterInks I inserted failed after printing just a few pages, thereafter I just kept getting 'replace toner' messages despite the fact the new toner cartridge had only just been inserted. Raised a query for support which wasn't answered for 5 days, then after being asking for loads of 'evidence' of the failure I eventually got a replacement toner cartridge (arrived 10 days after the initial complaint). This failed immediately and in exactly the same way. Over the following week I then got two different bits of 'technical' advice (neither of…

— 1 out of 5, 2025-09-05

Our business ordered replacement toner and a waste toner cartridge on the 29th of May 2025. We paid in full, selecting delivery for the next working day; however, there was a small problem. Issues can arise when buying anything, and the mark of a good company is the way they handle the issue. PrinterInks re-sent the order free of charge, which we received the next working day, we now have spare toner and a waste toner cartridge.

— 4 out of 5, 2025-06-05

Both customer service providers Muhammad Bin Samar and Albert were helpful and courteous at all times. They did their best to resolve my problems and subsequently when this was unsuccessful, helped me take the matter forward for a refund.

— 5 out of 5, 2024-08-29

I give up. Offer a 3for2 at 7.55am and then withdraw it by 13.50 on the same day. Wasted 40 minutes on the website and the useless LiveChat and a phone call. Unsubscribed and now buying from a supplier with a less complicated ordering system Update: Thank you for your response. I do appreciate you taking the time and take note of what I had said. I could not get the 3for2 to work on the website. The option came up but when I went to press "pay" it was showing the full price, so I was hesitant to complete. Hence, the phone call. The gentleman I spoke to said the offer was only generally…

— 1 out of 5, 2024-08-12

I contacted Printerinks because a cartridge from them ran out within a couple of weeks so I thought it must have been faulty. They replied to me promptly explaining why it had happened and providing instructions on how to adjust my Cannon Printer settings. I followed the simple instructions and my cartridge recommenced working. I was very impressed with their prompt friendly service and will obviously recommend the company to all.

— 5 out of 5, 2023-12-08

Put in a recent order for HP cartridges - half the order arrived by Courier. I raised this with customer services by email. Then, later in the same day, the other half of the order arrived by Royal Mail. Peculiar practice, both parcels sent from the same location, but at least the order was fulfilled. Sara from customer services also responded to the email, very polite, prompt communications, good follow-up work done there.

— 5 out of 5, 2023-12-07