Place
Aura High Pointe Apartments
Apartment or Condo · Real Estate Agency
Open3.8(27 reviews)Four Points, Texas, United States
Aura High Pointe Apartments is an apartment or condo in River Place Centre, Texas, United States.
1Opening hours
- Mon–Fri
- 9 AM–6 PM
- Sat
- 10 AM–5 PM
- Sun
- 1–5 PM
2Reviews8 excerpts, newest first
Just had someone broke in my room and found out that my room had 2 key fobs activated, none of them is what I’m having. Filed the report to #AustinPoliceDepartment , in touch with #KVUE #CBS #SpectrumNEWs #KXAN #FOX7 and now at their office with a lot of questions they couldn’t answer but told me to wait, and wait till next week. I don’t know how many team/faces they have changed here, but none of them were the same when I moved in 4 months ago. Rethink twice or more if you’re ready to have yourself of family members experience like what I did or even worst. Night Shift/On Call emergency…
We just moved in and while it had it’s bumps (completely our fault) RaShonda was absolutely incredible to work with! Moving is stressful and time consuming but she patiently helped us every step of the way and made it so much fun! 11/10 service and such a beautiful complex as well! So grateful to have worked with RaShonda:)
I've had an amazing experience living here. Jennifer in particular is so helpful and kind. Grateful for the team, the amenities and the lovely home I've created.
We have never experienced such a poorly run apartment community. I would not recommend this property to anyone. Our move-in was delayed by a full month, and we were charged a $200 fee because their payment system allegedly didn’t recognize overdraft protection. More recently, we experienced a major flood, and management was no help whatsoever. Communication has been essentially nonexistent—calls, emails, and texts go unanswered. After the flood, we were forced to move due to the situation and management’s refusal to respond. Based on our experience, we would never do business with Avenue5 or…
4 more reviews
Exceptional team who really care, and go above and beyond to welcome you to the community. In fact, they care so much that Aura staff stayed a full hour (!) after work to make sure they answered all my questions. They did so again right before move-in when I had tasks to complete. This level of commitment and kindness is completely unheard of in this industry. The team here is truly special and I’ve never felt more at home. That is thanks entirely to their efforts. Home isn’t a place or a thing. Home is about people. You will immediately feel at home when you meet the team. The units are in…
The entire building 1 halls smell really bad (I’m not sure about the other buildings). The office doesn’t really enforce trash rules so people often have their trash out for valet service at all times of the day and on weekends. You would think they would enforce the trash rules so it’s nice and clean here and that they would occasionally clean the halls so they wouldn’t smell. The front office staff and maintenance people are super nice. I would love to update my review to 5 stars if they enforce the trash/cleanliness habit. I’ll keep an eye out for any improvements.
You wouldn’t think that a brand new apartment complex would have issues with sewage backing up into the apartment to the point of beyond the baseboards. You definitely wouldn’t think that once mold began to grow and cause you and your family to become sick that the complex would deny the existence of the mole that is visually apparent. You surely wouldn’t think that management would send maintenance that would continue to deny the presence of the mold although you and your family are extremely sick from it. After being ignored repeatedly about the situation, I think most people would be…
The apartment complex is new and overall very nice, but since construction is still ongoing there are a few missing amenities…The most obvious is that the dog park has no trash cans and there were poop bags sitting around, which is unsanitary. In addition, the grills were not yet functional when touring and there were no tubes provided for the lazy river, so some of the advertised amenities can’t yet be fully enjoyed. Otherwise seems like a potentially nice community.