Place
StratiFi Health
Hospital
Open2.2(29 reviews)Lolaville, Texas, United States, Plano, Texas, United States
StratiFi Health is a hospital in Plano, TX, United States.
1Opening hours
- Mon–Fri
- 8 AM–4:30 PM
- Sat–Sun
- Closed
2Reviews8 excerpts, newest first
I have been going to the Green Oaks location for years. I’ve never had a complaint until now. I have been on a particular medication that is cosmetic in nature. My prescriptions came with at least three refills. Now my prescriptions come with zero refills. I called to get a refill, and the “nurse“ who is really an MA tells me I have to come in. That’s a $35 co-pay to get a new prescription with zero refills. This has been ongoing. So no more medication. Now onto the lab work. I visited the doctor a week ago and got lab work done. I neglected to ask for the hormonal panel. So I called to…
This place is a scam. The billing team is a joke. I went there 3 years in a row for annual physical and every time they find a way to charge even when I explicitly tell them not to perform any test that insurance does not cover as part of the annual physical. I’m beyond sick of this place and I have no energy left to describe their malpractices. I want to call out that once they took my Pap smear and did NOT send to lab for test. Next year when I went they said I have to test again. When I said it was done last year, they realize that they missed sending it to lab (thanks to the note doc…
Watch out your bill. The office charged me both office visit and physical visit for a 15 minute physical checkup visit. I was in good health at the time. The office manager explained the extra charge is due to the word “pain” is found in doctor’s notes. There is no warning about the extra charge at all during the visit. It is a surprise bill to me.
The office Manager, Effie and Lily are never available whenever you ask for them. They’re always not available and they have no idea about Brianna walking all over the Office gabbing with everyone. She’s so loud when she’s at the front desk that you can literally hear her downstairs. I absolutely love Dr. Hall his medical assistant. I’m not very fond of Dr. Yao. I absolutely love him and his assistant Kim Webber is fantastic detailed and very thorough.
4 more reviews
This office is a complete scam. I had a physical with Dr. Kay Min in September 2025 and they are trying to double charge for a physical AND an office visit because something occurred during the appointment that’s outside the scope of what’s covered for a physical. However, the doctor never told me what’s included in my physical and what’s not. I was told I don’t owe anything since my physical is covered fully by my insurance but they sent me a bill weeks later. I called the billing department multiple times to dispute and they have been useless. Someone from the office called me and said…
Your " physician group" stopped taking our insurance ( BCBS my blue health) the day BEFORE our appointments.Someone called and told me I would have to self pay.NO WARNING,NO EMAIL, NO LETTER, NOTHING!! Just like that we were without a PCP. Every prescription we have can't be refilled without going DEEP in our pockets . I will write horrible reviews for Catalyst forever. I can't imagine how many seniors got dumped with NO notice and can't afford their NEEDED meds prescribed by your JOKE DOCTORS. YOUR GROUP DID PATIENTS WRONG!
**small edit with slightly more details on what I assume they are charging me extra for. Still not able to get their own staff to speak with the doctor. The same as what others reported. It is going downhill. I do not know if it is because catalyst bought them. If you go for a visit, do not answer any Doctors questions. I went for a general physical. The Doctor asked if I had any health concerns. I answered with basically 4 sentences between the two of us on an issue they already had documented. No treatment, lab, or diagnostics, a 30 sec reply acknowledging an already reported issue still…
10-minute visits billed as 40-minute complex care — beware of upcoding seems to be a Catalyst Health Group practice. Regardless of whether I see a nurse practitioner, physician assistant, or come in for a physical exam, this practice almost always codes the visit as CPT 99214. For context, 99214 is a billing code meant for an office visit involving 30–39 minutes of time or moderate-complexity medical decision making. It is intended for in-depth encounters where the provider is actively managing multiple chronic issues, reviewing labs, or addressing higher-risk concerns. Many of my visits have…