Lux on Main

I moved into this apartment community about 3 weeks ago, and I honestly feel I need to share my experience because please do not rely only on the 4.5 rating you see here. I made the same mistake and assumed it must be a great place based on the high rating, but the reality has been very different. The first major issue is parking. Finding a parking spot becomes extremely difficult, especially after 9 PM. Most of the time you will be forced to park on the upper levels and then use the stairs to come back down because there is no elevator available in that area. Otherwise, you have to pay an…

In my 5 years as a resident of Lux, I've found it to be the most convenient place I've ever lived. The spacious, fully equipped gym and neighborhood are two of my favorite aspects. The neighborhood offers a diverse range of food options, bars, and live entertainment, all within a short 3-5 minute walk. To experience the neighborhood's vibe, I recommend visiting on a Saturday. The area is well-connected, with easy access to I-35 and PGBT. The new silver line provides a direct trip to the airport and the orange line to downtown Dallas and American Airlines Center. If you value letting fresh air…

I recently visited your property while searching for a location near the highway and nearby restaurants. I was very impressed by the friendliness and professionalism of the staff. As the staff members were engaged with other prospective residents, I had the opportunity to speak with Assistant Manager Mr. Willie Lopez. He was exceptionally gracious and attentive, taking the time to explain the processes and show me various units. I appreciated the well-maintained and clean environment of the complex. I would like to extend my thanks to Mr. Lopez for his excellent customer service and attentive…

I’ve been living here for almost two years. The first year was great, the original management team was professional, responsive, and genuinely cared about residents’ needs. Unfortunately, things changed after the new management took over. They’ve switched out teams twice now, and communication has become a major issue. Whenever I reach out for assistance or send emails, I rarely get a response. I’ve sent multiple emails without receiving any reply or call back. I often have to go to the office in person, and when I do, the staff at the front desk are usually on their phones, which gives off a…