Shep Hyken

Customer Service Keynote Speaker | Customer Experience Keynote Speaker | NYT Best-selling Business Author | Researcher | Podcast Host • SHEP HYKEN, CSP, CPAE, is a customer service and experience speaker and is an international leading authority on customer service, customer experience and loyalty in business. • NEW YORK TIMES & WALL STREET JOURNAL BEST-SELLING AUTHOR Author of eight best-selling books that have made the New York Times, Wall Street Journal, USA Today and more. Shep has worked with thousands of companies and organizations that want to build loyal relationships with their