Bishop v. Ohio Bureau of Workers' Compensation

Petree, Judge.

{¶ 1} Plaintiff, Alice M. Bishop, was employed by defendant National Revenue Corporation (“NRC”) as a Customer Service Representative (“CSR”). Her job duties at NRC involved fielding telephone calls from clients who had hired NRC to collect on their outstanding accounts. Plaintiff worked forty hours per week on a shift she chose. She liked her co-workers and supervisor. On a typical day, plaintiff would field twenty to forty telephone calls from clients calling for a myriad of reasons, ranging from requesting a status report of their accounts to expressing dissatisfaction with…