Arroyo v. Florida Unemployment Appeals Commission

WELLS, Judge.

Nancy Arroyo appeals from an order of the Unemployment Appeals Commission affirming a decision of an unemployment appeals referee denying Arroyo’s claim for unemployment compensation. Because the facts fail to establish misconduct connected with work, we reverse.

Arroyo was hired by Marshalls of MA, Inc. in November of 1995 to work part-time in customer service. As part of her duties, Arroyo was to make returns of merchandise from customers. According to company policy, about which Arroyo was aware, merchandise returns were to be made always in the presence of the customer by…