Palano v. Bellagio Corp.

Williams, PJ.

Upon returning from their vacation at the Bellagio, a hotel and casino in Las Vegas, Nevada, the plaintiffs, Nancy and Dominic S. Palano (“Palanos”), brought suit against Bellagio Corporation (“Bellagio”), claiming that their stay had degenerated into a “nightmare” after Bellagio mishandled the Palanos’ grievance when they discovered apparently illicit drugs in their room. The Palanos’ complaint sounded in four counts: negligent infliction of emotional distress, breach of contract, violation of G.L.c. 93A, and breach of the covenant of quiet enjoyment.3 Bellagio counterclaimed…