Exa publishes service availability at status.exa.ai: the current state of the Search API, Websets, and Exa MCP, active incidents with updates as they progress, and 90 days of uptime history.
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Subscribe on the status page to be notified when an incident is opened, updated, or resolved. Notifications are delivered by email, Slack, Google Chat, or webhook.Get help
If requests keep failing while all systems report operational, the cause is likely request-level — check Error codes first.Email support
Send the response status, error body, and
requestId for the fastest diagnosis.Enterprise support
Uptime and support SLAs are available on Enterprise plans.