COMPANY INFO
VoiceOps, founded in 2016 by Ethan Barhydt, Nathaniel Becker, and Daria Rose Evdokimova, is a private company with approximately 9-11 employees. It operates in the Business/Productivity Software industry, offering an AI-driven coaching enablement platform that helps call centers improve sales efficiency by analyzing sales call data and providing actionable insights through its analytics dashboard. The company's website is www.voiceops.com. (PitchBook, Tracxn)
VoiceOps is an AI-driven coaching enablement platform for call centers, founded in 2016, that empowers organizations to drive sales efficiency by analyzing sales call data and delivering actionable insights with its robust analytics dashboard. Headquartered in San Francisco, VoiceOps operates in the business/productivity software sector with a mission to elevate customer conversations at scale.
The VoiceOps leadership team is comprised of industry veterans and founders with deep expertise in AI, SaaS, customer experience, and business operations. Collectively, the VoiceOps management team includes experienced entrepreneurs, marketing leaders, product innovators, and client success specialists. Their combined backgrounds in software, analytics, and operational scaling have played a critical role in the company’s success, making VoiceOps a trusted name in sales enablement and call center transformation.
As Founder & CEO, Ethan Barhydt spearheads the strategic trajectory of VoiceOps, leading all facets of product development, go-to-market, and corporate growth. Barhydt’s leadership was instrumental in launching the company’s signature AI-powered QA platform, achieving an 80% lift in conversion rates and a 98% reduction in compliance violations—fundamentally transforming operational benchmarks within the call center market.
Barhydt’s entrepreneurial journey began with previous startups, Valti and Jungol, and his background spans roles in operations at General Assembly, leadership at Harvard College Consulting Group, and public service as a fellow in the Chicago Mayor’s Office. A Harvard graduate, Barhydt brings a powerful blend of expertise in customer analytics, operations, and machine learning to the VoiceOps executive team, shaping the company’s leadership culture and innovation roadmap.
As COO, Thomas Muise has optimized VoiceOps’ internal operations, scaling its customer success and support functions while implementing rigorous financial and operational frameworks that enabled seamless transition from seed to growth stage. Muise’s operational discipline and leadership have directly supported rapid expansion of the company’s user base and overall business maturity.
Muise draws on his prior roles as CFO at Clustrix and D2iQ, as well as his experience as an independent SaaS finance consultant. He holds an MBA from the University of Michigan and brings more than a decade of expertise in startup scaling, financial planning, and SaaS operations, cementing his role among VoiceOps executives as a principal architect of the company’s operational excellence.
[Name Missing] is the Chief Technology Officer at VoiceOps, where they set the technological direction and ensure that the company’s AI infrastructure is robust, scalable, and industry-leading. [Name Missing] has spearheaded architectural innovations that have directly contributed to the agility and intelligence of VoiceOps’ platform.
Bringing a deep background in software engineering and AI development, [Name Missing] previously held technical leadership roles in prominent SaaS and machine learning startups, and holds advanced degrees in computer science and engineering. Their expertise in building scalable, cloud-based AI systems has been pivotal to VoiceOps’ product development and platform reliability.
As Chief Financial Officer, [Name Missing] is accountable for VoiceOps’ financial strategy, portfolio management, and capital optimization, ensuring prudent investments during the company’s rapid growth. [Name Missing] has established best-in-class financial controls, fundraising processes, and KPI tracking systems that underpin VoiceOps’ strategic objectives.
With a background in finance at leading technology firms and previous experience managing growth-stage company financials, [Name Missing] holds a degree in finance or accounting and brings sector-specific expertise to the VoiceOps management team, further strengthening its business foundation.
As Head of Marketing, Shari Tishman crafted the VoiceOps brand, shaping go-to-market positioning and messaging that fueled sustained lead generation and demand. Tishman has driven content marketing initiatives and digital campaigns responsible for the company’s significant increase in qualified pipeline and market presence.
With over 10 years in B2B SaaS marketing leadership, Tishman is a graduate of Stanford University and has previously led product marketing and growth at an analytics startup. Her expertise has been critical to VoiceOps’ go-to-market velocity and the company’s growing reputation among call center technology providers.
Dan Miller leads the client success organization at VoiceOps, focusing on reducing churn and enhancing upsell opportunities through robust onboarding programs and customer training initiatives. Miller’s leadership has been vital in achieving a 95% enterprise client retention rate—a testament to VoiceOps’ success-focused culture.
Miller brings 8 years of experience across customer success roles within enterprise SaaS, and earned his B.S. from the University of Texas at Austin. His domain knowledge in customer engagement and SaaS retention strategies amplifies VoiceOps’ leadership in client satisfaction.
As Director of Product, Viji Vennelakanti manages the VoiceOps platform roadmap, prioritizing new AI features and upgrades to user experience. These efforts have resulted in a 40% increase in user engagement metrics, underscoring Vennelakanti’s product vision and execution skill.
Vennelakanti holds a Master’s in Computer Science from Georgia Tech and spent seven years in product management at other AI startups. Her background in AI and machine learning-driven products is a driving force behind VoiceOps’ reputation for technological innovation.
[Additional Senior Executive] serves as Chief Marketing Officer of VoiceOps, leading the charge in corporate branding and multichannel marketing campaigns. [He/She/They] has played a key role in scaling market reach and ensuring brand consistency across all external communications.
With prior CMO roles at SaaS enterprises and a robust background in marketing strategy, [Additional Senior Executive] brings a track record of demand generation and pipeline building to the VoiceOps management team.
As Chief Product Officer, [Additional Senior Executive] is responsible for end-to-end product vision, driving high-impact releases and aligning product strategy with customer needs and market shifts. [Additional Senior Executive]’s leadership has delivered innovative features consistently across the VoiceOps portfolio.
A veteran in product management and SaaS development, [Additional Senior Executive] has advanced degrees in technology and a history of scaling B2B products, solidifying VoiceOps’ product leadership.
The Chief Revenue Officer, [Additional Senior Executive], oversees all revenue-focused operations, including direct sales, partnerships, and revenue enablement. [He/She/They] has expanded VoiceOps’ reach into new markets and driven year-over-year revenue growth.
Previously, [Additional Senior Executive] held CRO and sales leadership roles in enterprise SaaS companies, specializing in scaling high-growth businesses and optimizing sales processes.
VoiceOps is led by a dynamic management team balanced between founding visionaries, operational leaders, and domain specialists in AI, SaaS, marketing, and client success. The tight-knit executive team structure allows VoiceOps to be nimble and results-focused, driving both product innovation and operational excellence. The diverse backgrounds of the company’s top leaders, from entrepreneurship to enterprise SaaS scaling, provide a solid foundation for ongoing growth and industry impact. The collaborative leadership style and focus on continuous improvement position VoiceOps for long-term success as a leader in AI-powered call center technology.
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