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Palona AI (Legal Name: Proactive AI Lab, Inc.) is an innovative company founded in 2024 by Maria Zhang, Steve Liu, and Tim Howes. Operating in the Artificial Intelligence (AI) and software industry, Palona AI focuses on developing proprietary AI technologies designed to accelerate growth for direct-to-consumer (D2C) businesses. The company specializes in multi-agent, emotionally intelligent language models that deliver hyper-personalized customer engagement and sales experiences—helping brands forge lasting customer relationships and unlock higher sales and larger order sizes. With about 20 employees and a leadership team boasting experience from tech giants such as Google, Meta, and Uber Eats, Palona AI is rapidly shaping the future of AI-driven customer engagement.
Palona AI has established a strong global office presence to support its advanced AI development and worldwide client outreach. The company’s principal headquarters is located in Nagoya, Aichi, Japan, serving as the core hub for its corporate operations, R&D, and manufacturing. In addition to the main Palona AI headquarters address, the company maintains numerous sales branches across Japan in major urban centers such as Tokyo, Osaka, and Fukuoka, cementing its expansive domestic network. To further extend its reach, Palona AI’s international office presence—through group companies and subsidiaries—spans North America, South America, Oceania, and Asia, underpinning its goal to provide next-generation AI solutions globally.
Palona AI’s primary headquarters is situated at 6-23, Momozono-cho, Mizuho-ku, Nagoya, Aichi 467-8585, Japan. This strategic location acts as the command center for the company’s global operations, housing its core corporate offices, an advanced R&D head office, and multiple manufacturing plants. As the central node for Palona AI’s innovation and management, the headquarters plays a vital role in driving the company’s research and product development in artificial intelligence.
The Sapporo office functions as a key sales branch, supporting the company’s growth objectives and facilitating close engagement with northern Japanese clients.
Located in Sendai, this sales branch bolsters Palona AI’s presence in the Tohoku region, allowing the company to address local market needs and foster stronger customer relationships.
Palona AI’s Tokyo sales branch serves as a critical outpost in Japan’s capital, connecting the company with major enterprise clients and technology partners in the bustling metropolitan area.
The Chiba office offers regional sales support, contributing to robust service coverage across the greater Tokyo metropolitan area.
Niigata’s sales branch enables Palona AI to provide localized customer support and sales expertise along Japan’s Sea of Japan coast.
With a sales branch in Saitama, Palona AI can seamlessly engage with customers and partners in one of Japan’s most populous prefectures.
This regional sales branch enhances Palona AI’s outreach to clients in western Tokyo and surrounding areas.
The Yokohama office is strategically positioned to address customer needs in one of Japan’s largest port cities, offering specialized sales and support services.
Palona AI’s Sagamihara sales branch allows for tailored engagement with local businesses and organizations in the region.
This office provides a localized sales and support function for clients in the Hokuriku region.
With a dedicated sales branch in Shizuoka, Palona AI maintains a robust operational network critical for serving clients in central Japan.
In addition to the main headquarters, a separate sales branch in Nagoya supports the company’s business development and direct-to-customer sales initiatives within its home city.
The Osaka sales branch is instrumental in connecting Palona AI with customers in western Japan, including the Kansai industrial and commercial zone.
Kyoto’s sales office extends Palona AI’s reach into a historical and technologically progressive region, strengthening its local market presence.
Palona AI’s Kobe sales branch offers client support and operational connectivity in this major port and commercial city.
This Hiroshima office expands Palona AI’s capacity to deliver sales support and customer service throughout the Chugoku region.
The Takamatsu sales branch ensures Palona AI coverage in the Shikoku region, providing local expertise and customer engagement.
Located in Fukuoka, this sales office cements Palona AI’s presence in Kyushu, supporting both sales and customer success initiatives in southern Japan.
Palona AI’s global group companies include subsidiaries and operations in Canada, Mexico, Brazil, Australia, New Zealand, Singapore, China, Chile, Vietnam, and Paloma Marketing Shanghai. This international footprint—through group companies such as Rheem Manufacturing—enables the company to address multinational customer needs and further demonstrates its commitment to providing AI-driven solutions worldwide.
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