COMPANY INFO
MelodyArc, Inc. is a technology startup founded in 2021 by James McHenry and Ashley Moser. The company has around 18 to 22 employees and is headquartered in New York City, operating in the software development and customer support technology industry. MelodyArc provides AI-driven customer service solutions that simplify and enhance frontline team operations, enabling businesses to deliver world-class customer support efficiently. Their website is https://melodyarc.com.
MelodyArc, Inc. is a technology startup specializing in AI-driven customer experience management solutions. Headquartered in New York City, MelodyArc empowers businesses to streamline frontline operations and deliver world-class customer support through innovative software platforms.
The MelodyArc, Inc. leadership team is composed of seasoned executives who bring diverse expertise across technology, operations, marketing, customer service, and finance. Together, these executives blend extensive experience from leading SaaS, e-commerce, and AI companies to guide MelodyArc’s rapid growth and market innovation. Their collective vision and management strategies have been instrumental in advancing MelodyArc’s position as a leader in customer experience technology.
James McHenry, as Co-founder and CEO of MelodyArc, Inc., leads the company’s overall vision and strategy for AI-powered customer support. He has overseen key initiatives in generative AI integration with human-in-the-loop workflows, yielding a 40% reduction in support resolution times and boosting customer satisfaction scores by 25% within the past year.
James holds an MBA from the University of Redlands and started his career at Amazon as General Manager of its Wedding category. He later became Vice President of Customer Service Defect Discovery at Walmart and COO of Jet Black, Walmart’s concierge service. With over 15 years in retail and e-commerce, his expertise in scaling customer-centric platforms has been central to his role as MelodyArc, Inc. CEO.
Ashley Moser, the Co-founder and Chief Commercial Officer, directs MelodyArc, Inc.’s revenue growth, managing sales, marketing, and strategic partnerships. She implemented an AI-driven lead scoring system that doubled sales pipeline velocity and forged alliances with major CRM vendors, contributing to an impressive 80% year-over-year revenue growth.
Ashley earned her BA in Business Administration from Cornell University, beginning her career in enterprise software sales at Salesforce. She led global partnerships at Zendesk before co-founding MelodyArc, leveraging her extensive background in SaaS sales and alliances to drive the company’s expansion. Her leadership has positioned her as a prominent figure among MelodyArc, Inc. executives.
Darryl Leizens serves as CTO, orchestrating MelodyArc, Inc.’s technology roadmap and product architecture. He directed the development of the proprietary AI orchestration engine, increasing automation coverage from 50% to 85% and securing SOC 2 Type II certification for data security and compliance.
Holding an MS in Computer Science from Carnegie Mellon University, Darryl’s decade-long tenure at Microsoft as Principal Program Manager for Azure AI, and subsequent role at Twilio as Director of AI Products, have provided him with deep expertise in cloud-scale AI—critical to MelodyArc, Inc. leadership in innovation.
Alex Chen, as CFO, supervises MelodyArc, Inc.’s financial planning, reporting, and investor relations. He introduced a revenue-recognition model compliant with ASC 606, streamlined budgeting, and secured $30M in Series B funding, extending the company’s financial runway by 18 months.
Alex holds an MBA from Stanford Graduate School of Business and a BS in Accounting from the University of Illinois. Previously finance director at Snowflake and FP&A lead at Workday, his experience in high-growth SaaS firms has been vital to his role as a key MelodyArc, Inc. executive.
Priya Patel helms global marketing, demand generation, and brand strategy for MelodyArc, Inc. She launched an account-based marketing campaign that improved MQL-to-SQL conversion by 60% and oversaw a global rebrand, elevating brand awareness by 35% among target customers.
Priya holds an MBA in Marketing from Northwestern University’s Kellogg School and a BA in Communications from UCLA. Her prior leadership roles at Gainsight and Drift, coupled with deep demand generation expertise, contribute strongly to MelodyArc, Inc. marketing success and brand growth under her guidance.
Sasha Kosmowski leads customer success, support, and community engagement at MelodyArc, Inc. Under her leadership, a revamped feedback program improved NPS from 38 to 55 in six months, and a new customer advisory board has enhanced product adoption and roadmap alignment.
Sasha earned her BA in Psychology from the University of Michigan, and gained significant experience at ServiceNow and Intercom in roles focused on customer success and support. Her expertise in CX strategy and community building are central to MelodyArc, Inc. management team's customer-first approach.
Leo Martínez oversees engineering, scaling the team from 10 to 50 engineers and shortening feature delivery cycles by 30%. By instituting agile methodologies, he has improved deployment frequency by 4x, directly supporting MelodyArc, Inc.’s rapid innovation.
Leo holds a BS in Software Engineering from Georgia Tech, and was previously Director of Engineering at PagerDuty and Engineering Lead at Atlassian. His leadership in high-velocity team building supports MelodyArc, Inc. executives’ drive for continuous product advancement.
Emily Nguyen guides product management and UX design, defining the roadmap for MelodyArc, Inc.’s AI agents platform. She delivered three major releases in a year, introducing advanced analytics and conversational AI features that increased user engagement by 50%.
Emily has an MS in Human-Computer Interaction from Carnegie Mellon and a BS in Computer Science from UC Berkeley. Formerly Senior Product Manager at Zendesk and Product Director at Freshworks, she specializes in user-centric design, a key asset to MelodyArc, Inc. product leadership.
Raj Singh leads data science and ML engineering at MelodyArc, Inc., developing models that enhanced ticket routing and boosted first-contact resolution by 20%. He has published two papers on conversational AI at leading conferences, enhancing the company’s R&D reputation.
Raj holds a PhD in Machine Learning from MIT and an MS in Statistics from Stanford University. With experience at Facebook AI Research and Uber AI Labs, Raj’s deep technical expertise contributes to MelodyArc, Inc.’s innovative leadership in data-driven customer support.
Natalie Brooks manages global operations for MelodyArc, Inc., including onboarding, support process optimization, and vendor management. She achieved a 40% reduction in onboarding time and improved SLA adherence from 70% to 95% through operational dashboards.
Natalie holds an MBA from Harvard Business School and a BA in Economics from Yale University, and previously held operations roles at Amazon and Shopify. Her operational leadership keeps MelodyArc, Inc. management team agile and efficient as the company scales.
The MelodyArc, Inc. leadership team combines expertise in technology, sales, marketing, finance, product, and operations to foster rapid growth and a culture of innovation. Founders James McHenry and Ashley Moser have built a diverse management team with proven track records in SaaS, AI, and customer experience, creating a dynamic foundation for MelodyArc’s continued expansion and market impact.
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