COMPANY INFO
Loris.ai, Inc. is a private company founded in 2018 by Nancy Lublin. It operates in the Artificial Intelligence (AI), Customer Service, Machine Learning, and SaaS industries, with approximately 47 employees. The company provides an AI-powered SaaS platform that turns customer service conversations into actionable insights to help businesses improve customer experience and operational efficiency. Loris is headquartered in New York City and also has an office in Tel Aviv, Israel. Its platform analyzes customer conversations to identify root causes of issues and improve agent performance, enabling companies to enhance their customer service quality and internal culture. The official website is https://loris.ai.
Loris.ai, Inc. is a private technology company founded in 2017 by Nancy Lublin. Operating out of New York City, with an additional office in Tel Aviv, Loris.ai sits at the cutting edge of Artificial Intelligence (AI), SaaS, and Customer Service Software. With about 47 employees, the company offers an AI-powered SaaS platform that transforms customer service conversations into actionable insights, empowering businesses to elevate both customer experience and operational efficiency. By using advanced machine learning, Loris.ai analyzes customer service interactions to pinpoint root causes of issues, optimize agent performance, and drive improvements in internal company culture.
Loris.ai has demonstrated a strong upward trajectory in the startup funding ecosystem. Across three funding rounds, the company has raised a total of $19.1M in venture capital, with notable participation from recognized investors. The Loris.ai funding journey began with a seed round to develop its product foundation, advanced through growth-focused early-stage venture capital, and culminated in a substantial Series A. Their funding strategy illustrates a focus on purposeful scaling, fueling both product innovation and geographic expansion. Key milestones include platform enhancements, launch of real-time agent guidance, and significant revenue growth stages. Thanks to its strategic investor base, Loris.ai continues to solidify its position in customer service AI.
This Series A funding round was focused on expanding Loris.ai’s conversational AI platform and accelerating their market expansion efforts, supporting both product scaling and recruitment for engineering and sales teams.
This early-stage venture capital round aimed to drive product enhancement and enable Loris.ai’s entry into new markets, supporting engineering development and go-to-market activities.
The seed round provided the groundwork funding for Loris.ai’s initial launch, enabling foundational product development and early customer acquisition exercises.
Bow Capital is a leading venture capital firm investing in transformative technology startups. As a co-lead of Loris.ai’s Series A round, Bow Capital has played a significant role in fueling growth and platform development.
ServiceNow Ventures is the investment arm of ServiceNow, focusing on enterprise SaaS and AI-driven innovations. Their involvement in Loris.ai’s Series A recognized the company’s role in the future of customer service automation.
Floodgate is an early-stage venture capital firm backing ambitious founders. Floodgate led Loris.ai’s seed investment, helping shape its product foundation and initial go-to-market.
Kapor Capital invests in companies pushing positive social impact. As a seed investor in Loris.ai, Kapor Capital has supported the company's vision for better workplace culture using AI.
Vertex Ventures is an international venture capital network supporting high-growth startups. As an early-stage investor, Vertex Ventures provided critical capital to enhance Loris.ai’s technology and market reach.
Elizabeth Street Ventures brings deep expertise in guiding early and growth-stage companies. Their investment signals belief in Loris.ai’s scalable product potential.
Next Play Ventures focuses on helping founders build enduring businesses. Their backing aligns with Loris.ai’s ambitions to drive lasting change in customer service.
City Light Capital invests in pioneering companies working towards social and economic progress. Their involvement underscores Loris.ai’s broader mission-driven AI approach.
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