COMPANY INFO
Loris.ai, Inc. is a private company founded in 2018 by Nancy Lublin. It operates in the Artificial Intelligence (AI), Customer Service, Machine Learning, and SaaS industries, with approximately 47 employees. The company provides an AI-powered SaaS platform that turns customer service conversations into actionable insights to help businesses improve customer experience and operational efficiency. Loris is headquartered in New York City and also has an office in Tel Aviv, Israel. Its platform analyzes customer conversations to identify root causes of issues and improve agent performance, enabling companies to enhance their customer service quality and internal culture. The official website is https://loris.ai.
Loris.ai, Inc. is an AI-driven SaaS company transforming customer service with conversational analytics. Founded by Nancy Lublin, Loris.ai provides actionable insights to help businesses enhance customer experience and operational efficiency.
The Loris.ai leadership team brings together a diverse array of backgrounds in law, finance, engineering, product management, marketing, and revenue operations. United by a focus on innovation, operational excellence, and customer-centric growth, the Loris.ai CEO and executive management team have steered the company through rapid scaling, product expansion, and global market entry, playing a pivotal role in establishing Loris.ai as a leader in AI-powered customer service solutions.
As CEO, Etie Hertz has led Loris.ai through its evolution from a nascent AI startup to a recognized leader in conversation intelligence for customer service. Under her stewardship since 2019, Hertz has driven successful product launches—such as real-time agent guidance and customer journey analytics—and delivered 50% YOY revenue growth while securing Series A investment from marquee backers like ServiceNow and Floodgate.
Etie Hertz’s career began in law and finance, earning a J.D. from Cardozo School of Law and a B.S. in Finance from the University of Illinois Urbana-Champaign. Her entrepreneurial path included founding fintech and real estate ventures, followed by pivotal roles including Chief Revenue Officer at ShopKeep and co-founding Ronen Real Estate Fund. Hertz also holds an MBA from Columbia Business School, reinforcing her expertise in leading complex, high-growth ventures.
Ron Schwartz, as CTO & Vice President of R&D since 2020, heads Loris.ai’s engineering and data science teams across New York and Tel Aviv. Schwartz has architected scalable backend systems to accommodate a 10x growth in processed interactions and integrated advanced AI models that underpin Loris.ai’s sentiment detection and analytics capabilities.
Schwartz holds a B.Sc. in Computer Science and Economics from Tel Aviv University. His career spans software development in the Israeli Defense Forces, R&D roles at Verint in business intelligence, leadership at Minute Media, and independent technology consulting, giving him deep expertise in building data-centric SaaS platforms.
Agya Garg became Head of Product Management at Loris.ai in July 2024, where she has steered product strategy, improved product-market fit, and delivered next-gen agent assist features. Garg’s leadership resulted in a 40% expansion of enterprise integration partners and several enhancements that elevated Loris.ai’s product offering.
Garg brings a B.S. in Computer Engineering from Cornell University and over 15 years’ product leadership across top SaaS and B2C organizations, including SVP Product Management at Aura and senior roles at Hopper, Yaymaker, Rue La La, Veson Nautical, and Pegasystems. She is also recognized as a sought-after fractional Chief Product Officer for innovative startups.
As Head of Marketing since August 2023, Ciaran P. Doyle has successfully repositioned Loris.ai’s brand in the competitive SaaS market. Doyle’s strategic approach has increased inbound lead generation by 60%, orchestrated global product launches, and secured analyst coverage in Gartner and Forrester—forging Loris.ai’s reputation among key industry influencers.
Doyle holds an MBA in Marketing & Communications from the Fordham Gabelli School of Business and a BA in English from Fairfield University. Prior to Loris.ai, Doyle played leading marketing roles at Sayari, Zoomin, IBM, 8x8, BAE Systems Applied Intelligence, LivePerson, and NICE Actimize, building a track record of scaling market demand for technology companies.
Brian Zang, appointed Head of Revenue in March 2024, has guided Loris.ai’s sales and revenue operations across North America and EMEA. His implementation of a scalable sales framework and enterprise partnership expansion has generated a 70% rise in annual recurring revenue, solidifying Loris.ai’s commercial growth trajectory.
Zang holds a B.S. from the University of Maryland and brings over a decade of SaaS sales leadership, including SVP Revenue positions at Cloverly and Shelf and Head of Revenue at The Reserve Trust Company.
The Loris.ai management team combines seasoned executives in AI, SaaS, product, marketing, and sales with a founder’s vision rooted in social impact and technological innovation. The company operates from its New York City headquarters and Tel Aviv development center, with a collaborative structure that scales global growth while maintaining agility and focus. The Loris.ai executives foster a culture dedicated to continuous improvement, customer success, and leadership in AI-powered customer service solutions.
Websets is a powerful natural language search and data enrichment tool that helps you research executive teams for any company. Whether you're analyzing the Loris.ai, Inc. leadership team or exploring management structures at other organizations, Websets provides comprehensive insights into executive backgrounds, roles, and team dynamics.
With Websets, you can access detailed executive team profiles, management structures, and leadership insights through intuitive natural language queries. Sign up now to enhance your executive team research capabilities.