COMPANY INFO
Level AI, officially known as Ujwal Inc., was founded in 2019 by Ashish Nagar. It is a private company headquartered in Mountain View, California, with around 177-202 employees, operating primarily in the Business/Productivity Software, Artificial Intelligence, and Analytics industries. Their website is thelevel.ai. Level AI develops an artificial intelligence platform designed to automate tedious workflows and transform customer experience by providing real-time conversational intelligence that empowers customer contact center agents to deliver efficient and human-like support.
Level AI, officially known as Ujwal Inc., is a leading provider of artificial intelligence technology for automating and enhancing customer contact center workflows. Headquartered in Mountain View, California, Level AI empowers agents with real-time conversational intelligence to deliver efficient, human-like support across industries.
Level AI's executive leadership team includes a blend of founders, seasoned technologists, marketing innovators, and customer success specialists. The management team brings together deep expertise from global technology companies, success in scaling high-growth startups, and academic backgrounds from elite institutions. Each member of Level AI's leadership plays a pivotal role in developing cutting-edge AI products, driving market growth, and consistently elevating the customer experience.
Ashish Nagar, Founder and CEO of Level AI, leads the company’s vision to revolutionize customer experience by blending human and machine intelligence in contact centers. Under Ashish’s leadership, Level AI serves over 25 million Americans and millions of businesses, having raised $74 million in venture capital with a mission to deliver transformative AI-driven customer engagement.
Ashish holds an MBA from Stanford Graduate School of Business, an MS from Stanford University, and a B.Tech. in Engineering Physics from IIT Delhi. His prior experience spans roles as a Product Manager for Amazon Alexa AI, leadership at multiple startups, and management consulting at Boston Consulting Group, providing him with a deep foundation in technology, strategy, and global markets.
Matt Weil is the Chief Revenue Officer at Level AI, responsible for driving the company’s global go-to-market strategy and leading the revenue organization. Matt focuses on building high-performance teams and delivering innovative AI solutions, with a track record of scaling sales efforts and fueling rapid market expansion.
With more than 25 years in sales leadership, Matt’s experience includes serving as Senior VP of Worldwide Sales at Highspot, VP of Sales at Sunrun and Verisign, and CEO at Teneros. He holds a Bachelor’s degree in History from Lake Forest College, underlining his diverse leadership and business acumen.
Colm Shalvey, VP of Marketing since April 2024, leads marketing initiatives that focus on integrating customer feedback with cross-functional strategies to grow Level AI’s market presence. He specializes in product management, community building, digital marketing, and conversion optimization to drive awareness and achieve ambitious business growth targets.
Colm earned his Bachelor’s in Management and Economics from California Polytechnic State University-San Luis Obispo and holds a Project Management Certificate from UC Santa Cruz. He previously served in key marketing roles at Navan, DataStax, NetSuite, and more, bringing substantial expertise in SaaS demand generation and digital outreach.
Ryan Flynn is VP of Customer Delivery at Level AI and leads the teams responsible for customer success, services, and support functions. He maximizes adoption, retention, and expansion by implementing innovative customer engagement strategies centered on AI solutions.
Ryan holds a BS in Business Administration and Computer Information Systems from Colorado State University. Before joining Level AI, Ryan gained extensive experience in customer success at Iterable, ZOLL Data, Upland Kapost, and Schneider Electric, bringing operational depth and technical expertise to his leadership.
Randall B. is Vice President Finance at Level AI and was the company’s first finance hire, responsible for establishing and scaling corporate finance, accounting, FP&A, and treasury functions. Randall partners with company leadership for budgeting, forecasting, and financial process improvements to underpin robust company growth.
Randall graduated with a BS in Supply Chain Management from the W. P. Carey School of Business at Arizona State University. His career includes senior finance roles at RJB Group, OpenReel, Gallant Capital, K1 Operations, consulting at KPMG, and foundational experience in operations at Boeing.
Abhimanyu Talwar, Head of Machine Learning, leads Level AI’s ML team in leveraging advanced NLP/NLU techniques to unlock insights from customer-agent interactions. He mentors engineering talent and enables the company’s mission-critical conversational intelligence initiatives through building and fine-tuning cutting-edge language models.
Abhimanyu earned an MS in Data Science from Harvard University, an MBA from IIM Ahmedabad, and a B.Tech. in Computer Science from IIT Delhi. He has held technology and leadership roles at SoundHound Inc., founded QuickFin.AI, and has a background in finance at BlackRock and Nomura, blending AI research and applied business expertise.
Christian Lunoe, Regional Vice President of Sales, leads the execution of Level AI’s go-to-market sales strategies. He oversees account executives, aligns leadership with key customer stakeholders, and drives the adoption of AI-powered solutions at scale.
Christian holds a BS in Economics from The Wharton School. He brings a wealth of experience in sales, analytics, and business development, with leadership roles at Google, Looker, and comScore, specializing in business intelligence and customer engagement platforms.
The Level AI leadership team is composed of innovative founders, experienced executives, and domain experts who collectively drive the company’s vision of transforming customer experience with artificial intelligence. Their blend of technical prowess, operational excellence, and go-to-market acumen has positioned Level AI as a leader in AI-powered contact center solutions. The management structure emphasizes agility, cross-functional collaboration, and data-driven decision-making to ensure sustained company growth and impact.
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