LOCATION
Decagon is an AI customer support management solutions company founded in 2023 by Jesse Zhang and Ashwin Sreenivas. Operating in the software development industry, Decagon is based in San Francisco, California, and employs approximately 102 team members. The company specializes in a generative AI platform that leverages large language models to create intelligent customer service assistants, enabling complex inquiry handling and automation for enterprise clients.
Decagon has established a growing presence with its main headquarters in San Francisco and key offices in New York City and London. This office footprint reflects a deliberate strategy to be close to both U.S.-based technology decision-makers and international financial markets. The San Francisco headquarters serves as the company's nerve center for software development and corporate leadership, while locations in New York and London provide regional specializations in field marketing and asset management, respectively. Decagon's geographic reach signals an ambition to lead in innovative AI-driven customer support solutions across major economic hubs.
The Decagon headquarters is located at 2261 Market Street, Suite 5378, San Francisco, CA 94114, United States. This primary office serves as the company's center for software development, executive leadership, and strategic direction. Located in the heart of San Francisco—a global center for technology startups—the headquarters places Decagon at the intersection of innovation, tech talent, and investment activity.
Decagon's New York City office functions as a Field Marketing Office. This location focuses on driving company awareness, organizing conferences, attending industry events, and hosting executive dinners. Its presence in New York allows Decagon to engage closely with enterprise clients and expand its influence within the U.S. business and technology ecosystem, especially among East Coast organizations.
The London office, located at 5 Swallow Place, London, England, W1B 2AF, is registered as Decagon Asset Management (UK) Ltd and specializes in financial and asset management activities. This location supports Decagon’s business with fund management operations and provides a critical foothold in the European market, leveraging London's status as a leading global financial center.
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