COMPANY INFO
Decagon AI, Inc. is an AI customer support management solutions company founded in 2023 by Jesse Zhang and Ashwin Sreenivas. Based in San Francisco, California, it has approximately 102 employees and operates in the software development industry. The company offers a generative AI platform that leverages large language models to create intelligent customer service assistants capable of handling complex inquiries and automating actions. Its website is https://decagon.ai.
Decagon is an AI customer support management solutions company based in San Francisco, California. Founded in 2023, Decagon leverages generative AI and large language models to create intelligent assistants that automate and streamline complex customer service operations.
The Decagon leadership team brings together deep expertise in AI, software engineering, startup growth, operations, finance, and scientific innovation. Collectively, the Decagon management team has driven the company from early product development to securing major funding rounds, ensuring continuous innovation and organizational excellence. Their backgrounds span top-tier universities, major tech companies, and successful entrepreneurial ventures, forming a solid backbone for Decagon’s rapid growth and industry leadership.
Jesse Zhang is the CEO and Co-Founder of Decagon, spearheading the company's growth as a leading AI provider for customer service automation. Jesse Zhang has led Decagon through significant funding milestones, expanded operations, and established a culture of relentless innovation—solidifying Decagon's position at the forefront of AI-driven customer experience technology.
Jesse holds a Computer Science degree from Harvard University. Before Decagon, he served as CEO and Founder at Lowkey (acquired by Niantic), with earlier roles at Citadel and Google. Jesse’s extensive expertise in software engineering, leadership, and startup entrepreneurship have been central to his rise as Decagon CEO.
Ashwin Sreenivas is a Co-Founder at Decagon, overseeing strategic direction and co-leading product vision and innovation. Through his leadership, Ashwin Sreenivas has been vital in deploying generative AI solutions and optimizing customer support management for Decagon’s clients.
Ashwin earned a Master’s degree from Stanford University. Previously, he co-founded Helia and worked at Palantir Technologies as a Deployment Strategist. His career reflects an exceptional track record in technology strategy and startup innovation, fueling the success of the Decagon management team.
Kirby Dailey is the COO at Decagon, managing daily operations and scaling organizational efficiency. Kirby Dailey ensures that Decagon’s strategies are executed seamlessly, with a hands-on approach to business process optimization and company-wide execution.
Based in Pullman, Washington, Kirby brings a wealth of operational management experience to Decagon. While specific educational details are not public, his long-standing reputation for operational leadership strengthens the Decagon management team.
Tamsin Jolley previously served as Culture Officer and Treasurer at Decagon, making significant contributions to financial management and nurturing the company’s workplace culture. Tamsin Jolley’s efforts were vital in establishing financial controls and supporting organizational development during her tenure.
Tamsin holds an MBA from the University of Arizona, Eller College of Management, and a BS in Agricultural Economics from Washington State University. With over 11 years at Decagon and extensive experience in finance and leadership, she remains a standout in corporate stewardship among Decagon executives.
Doug Cobos was Director of Research and Development at Decagon, leading scientific innovation and R&D initiatives for over 13 years. Doug Cobos championed new technology development and was instrumental in expanding Decagon’s environmental research capabilities.
Doug holds a Ph.D. in Soil Science/Climatology from University of Minnesota-Twin Cities, a Master’s from Texas A&M University, and a Bachelor’s from Duke University. His experience in environmental science and technology makes him an invaluable contributor among Decagon leaders.
Martin Buehler served as Senior Scientist at Decagon for over 17 years, significantly advancing research and product development before his retirement. Martin Buehler’s contributions in scientific methodology and innovation have left a lasting mark on Decagon’s technology evolution.
Based in Pullman, Washington, Martin spent his career in scientific research and development, providing long-term expertise and continuity to Decagon’s scientific leadership.
In charge of marketing at Decagon, Marketing Decagon Devices has driven brand development, market outreach, and customer acquisition for nearly 24 years. Their leadership in building decisive go-to-market strategies continues to bolster Decagon’s competitive edge and industry presence.
With unparalleled institutional knowledge in marketing and outreach at Decagon, they have expertly navigated changing market dynamics and supported the business through every phase of its growth.
The Decagon leadership team is composed of industry veterans, serial entrepreneurs, technology visionaries, and operational specialists. Their combined expertise across AI, software engineering, research, operations, finance, and marketing enables Decagon to navigate the fast-paced technology landscape and deliver sustained innovation. Decagon's management team structure supports both technical advancement and operational excellence, empowering the company’s ongoing growth and leadership in AI customer support solutions.
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