COMPANY INFO
Cresta's actual company name is Cresta Intelligence, Inc. It was founded in 2017 by Sebastian Thrun, Shan Huang, and Tim Shi. The company has between 201 and 500 employees and is headquartered in Palo Alto, California. Cresta operates in the Artificial Intelligence industry, focusing on generative AI solutions for contact centers. The company uses AI to assist sales and service agents by providing real-time intelligence and tools to improve customer service quality and operational efficiency. Their platform integrates human and AI agents to enhance communication, reduce costs, and increase revenue for businesses. The official website is https://cresta.com.
Cresta Intelligence, Inc. is an innovative artificial intelligence company founded in 2017 in Palo Alto, California. Specializing in generative AI solutions for contact centers, Cresta empowers sales and service agents with real-time intelligence and tools to improve customer service quality and operational efficiency. By integrating human and AI agents, their platform helps businesses enhance communication, optimize costs, and boost revenue. Serving a global market, Cresta has offices in Palo Alto (HQ), expanding into Melbourne and planning further growth in EMEA via London.
Cresta Intelligence, Inc. has emerged as a leader in AI-driven customer service solutions through a strategic and robust funding trajectory. Since its inception, Cresta has raised a total of $276 million across seven funding rounds, each contributing to significant product, geographic, and operational expansion milestones. The company’s funding strategy has seen active support from prominent venture capital firms and corporate investors, enabling Cresta to triple its customer base, accelerate R&D, and grow in key markets. With a focus on human-centric AI adoption, the most recent Series D round marks a pivotal step in Cresta’s global growth.
This latest round was raised to accelerate the adoption of human-centric AI in contact centers worldwide, ramp up R&D efforts, and fuel global expansion for enterprise customer acquisition.
Series C funding was secured to scale operations, reinforce product development, and broaden the customer base, positioning Cresta as a category leader in generative AI for enterprises.
This Series B round drove market expansion, further technology enhancements, and deepened partnerships with major corporations and clients.
An earlier Series B infusion used to accelerate market reach and support rapid business growth initiatives.
Awarded by the European Union, this grant supported continued innovation and advanced AI research.
Series A funding was dedicated to advancing product development and establishing initial market presence.
Seed funding supported initial launch and early product development, laying the groundwork for Cresta’s technological foundation.
As a lead investor in the Series D round, Qatar Investment Authority has played a central role in fueling Cresta Intelligence, Inc.'s ambitious R&D and international growth strategies.
World Innovation Lab co-led the Series D, strategically investing to help Cresta expand its global footprint and solidify its position in AI-powered customer engagement.
Accenture participated as a strategic investor, underlining confidence in Cresta Intelligence, Inc.'s ability to redefine the contact center industry with AI and offering pathways for collaborative go-to-market opportunities.
As a key venture investor, EnvisionX Capital brings industry expertise and strategic guidance to Cresta’s expansion plans.
Qualcomm Ventures’ investment supports Cresta’s innovation at the intersection of AI and communications technology, unlocking new capabilities for enterprise clients.
Backing from LG Technology Ventures brings both capital and entry into broader enterprise AI markets through their global network.
Investment by Workday signals cross-industry interest in Cresta’s AI impact for large enterprise clients, particularly in workforce and communication solutions.
Andreessen Horowitz (a16z), an early seed investor, provided capital and expertise instrumental to Cresta’s initial product development and early growth.
Greylock’s involvement from Series A has helped shape Cresta’s long-term product roadmap and market reach in the competitive AI landscape.
As a participant in later funding rounds, JPMorgan Chase supports Cresta’s entry and expansion into financial services and other regulated markets.
Sequoia Capital led the $50M Series B round, driving Cresta’s scaling and innovation in enterprise software.
Tiger Global led the Series C round, providing the capital and market reach required for Cresta’s rapid scaling.
Genesys invested to foster technical integration and partnership opportunities between their contact center solutions and Cresta’s AI platform.
Investment from Five9 reflects strategic alignment and collaboration in the evolving contact center software market.
As both investor and client, CarMax demonstrates industry validation and partnership potential for Cresta’s generative AI capabilities.
Zoom’s participation opens integration and partnership channels for enterprise communication enhancement.
These entities represent a mix of venture, corporate, and public-sector investors, providing both capital and strategic networks to enrich Cresta’s AI R&D and global expansion.
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